How our service works

Good things happen when you book an appointment with Hillarys. Find out how we’ll help you transform your home.

Price Promise

Same product, same service. We'll match the price.
Our Service

Expert measuring and fitting included.

Your appointment

We’ll come to you, and we’ll bring our range with us. We find it’s the best way to choose the right product for your home. We’ve plenty of advice to help with your decision and we’ll measure up while we’re there. We’re happy to stay as long as you need but we’ll probably be with you for around 45 minutes. Allow longer for multiple windows or if you’re thinking about a more technical product, like shutters or one of our garden shading solutions.

If you’re ready to place your order there and then, that’s great – our advisors have chip and PIN machines or you can pay over the phone. Ask your advisor about flexible ways to pay. It’s fine to take some time to think about it, there’s never any pressure to buy and quotes are valid for 12 weeks.

You may need a survey

Surveys depend on the product you buy from us. We carry out surveys for shutters and conservatory blinds, plus all of our exterior products. It’s an important step and ensures your product will fit correctly and the installation will run smoothly. We’ll be in touch once you’ve placed your order to arrange a convenient time for your survey.

Into production

Most of our product are lovingly made right here in the UK – we’ve factories making blinds, curtains, shutters and outdoor shading solutions in Nottingham, Washington Tyne and Wear and Coventry. For a small proportion of our range, we work closely with suppliers in Europe and China and we've carefully chosen our trusted UK partner to manufacture garage doors on our behalf.

Depending on the product you choose, they could be ready in as little as two weeks. Your advisor will explain more during your appointment, and then we’ll be in touch again to arrange a date for fitting closer to the time.

Learn more about our quality standards

Fuss-free fitting

Your advisor will return to take care of the fitting unless you've chosen a product that needed a survey, like shutters, an awning or blinds for a conservatory roof. For these products, the fitting will be done by your surveyor. Larger products may require a specialist team but we'll let you know about that. Fitting shouldn’t take too long, it depends on what you’ve bought from us. Allow more time for multiple windows or large products such as an awning or pergola – your advisor will explain more during your appointment.

We’ll be in touch to arrange a date for fitting, and other than making sure the space is clear, there’s nothing else for you to do. We’ll clear up after ourselves and take our rubbish away.

Book your appointment now

Guarantees and aftercare

We make everything with love, care and attention, so we’re happy to offer a full guarantee. Our customer care team is on hand to help answer any questions and we offer virtual service appointment to help with any little niggles you may be experiencing. Find out more on our guarantees and aftercare page.

Want to know more?

We’ve plenty of information to help you find what you need.

Don't just take our word for it

See what our customers have to say.
Read reviews
Advisors across the country

Our network of advisors covers the entire country. Find out more about the team near you.
Find your local advisor
Our sustainability efforts

We’re on a journey towards a more sustainable future. Find out where we’re heading and how we’re doing.
Learn more about our journey
What makes us tick

Discover more about what we do and our history.
Learn more about us

George Clarke and advisors demonstrating product fitting

Expert service every step of the way

Architect and TV presenter George Clarke experienced first-hand our advisor training programme. Tackling everything from recommending the right products to measuring up in tricky spaces and selecting the right tools for a perfect fit, George was surprised to discover the value that their expertise brings to customers. Take a look at what he learnt.

Watch the full film

Everything’s fully guaranteed

Our window dressings are designed to look good and built to last. In fact, all our products are guaranteed for at least a year, with an additional 5 year peace of mind guarantee on shutters, conservatory blinds and awnings.

What happens at my appointment?

We bring our full range of samples to you

Choose a time that works for you – including evenings and weekends – and your local advisor will bring along samples of our full product range for you to browse at home and see how colours and prints look against your décor.

Expert measuring is included too

Your advisor will measure up for you so you can be sure of a perfect fit. They’ll then give you bespoke quotes for all your favourite styles, which are valid for up to 12 weeks.

It's a really personal service, and all from the comfort of your own home

Keeping safe during in-home appointments

We’ve made important changes to our in-home service to keep you and our advisors safe. These changes include strict social distancing rules and protective equipment for our colleagues. Watch the video to find out more.

Female advisor measuring long glass windows out to garden

I can’t emphasise enough the importance of taking advice from a Hillary’s expert. With a professional on board you can never go wrong - all the worry is taken out of your hands.
Abigail Ahern - Interior Designer

What happens once I make an order?

Hand finished and thoroughly tested
Our blinds, curtains and shutters are lovingly crafted and rigorously tested to ensure they stand the test of time, and nothing leaves our team until we’re happy it’s perfect.

Expert fitting included as standard
Once your order is ready, your advisor will take care of fitting – at a time that suits you – so you can expect a perfect finish.

Woman looking at white venetian blind in a factory while two people in hi-vis watch

It's all in the detail

Discover more about the steps and expertise involved in making a made-to measure-product. In this video, architect and TV presenter George Clarke visits our factory in Washington Tyne and Wear to meet the skilled people behind our products and follow the process from beginning to end.

Find out more

I was so happy with the wonderful service and products. Everything was taken care of. It was seamless.

Advisor in front of blue and white striped smart blinds

How do I pay?

Your advisor will have a chip and PIN machine to accept card payments. Alternatively, we do have a phone payment system.

For shutters and awnings, we have a range of payment schemes, including finance options, and your quote is valid for 12 weeks.

Don't just take our word for it...

See what our delighted customers say about us

“Brilliant service”

Very good service and over the moon with our blinds. Our advisor Mark was really efficient and reliable. We will definitely use Hillarys again.

Ross and Jade

“Excellent experience”

My advisor was very professional and respectful of my property with protective coverings on shoes. Fitting was quick and tidy and blinds are absolutely beautiful! You definitely get what you pay for.

Shugah

“Very pleased ”

Very pleased with the curtains and blinds supplied by Hillarys. John and Lin were very helpful, professional and followed Covid guidelines when inside the property. Very happy and would use Hillarys again.

Jennifer